Refund policy
Refund Policy
Last updated: August 2026
At CANIFORT, customer satisfaction is important to us. We want your experience with our products to be straightforward and reassuring. If an issue arises, our team is available to assist you. This policy explains how order changes, returns, and refunds are handled.
Order Changes and Cancellations
You have 15 minutes after completing payment to request a modification or cancellation.
After this period, your order may immediately enter our expedited processing system. Once processing has begun, we may be unable to change the delivery address, modify the products ordered, or cancel the order before shipment.
Please carefully verify your order details and shipping information before completing checkout.
To request a change or cancellation, contact us at support@canifort.com as quickly as possible. We cannot guarantee that the request will be completed, but we will make reasonable efforts to assist you.
60-Day Refund and Return Period
You have 60 days from the date your order is delivered to request a return or refund.
All refunds require the applicable product to be returned to our facility before the refund is issued.
You may request a return when:
• The product does not meet your expectations.
• The product arrives damaged, defective, or incorrect.
• You used the product according to the provided directions but did not obtain the expected results.
• You want to return an unused product in its original condition.
Return Required for Every Refund
To receive a refund, you must follow our return procedure.
Provided that your request is submitted within the 60-day period, you will be eligible for a refund after the returned product has been received.
Contact our support team at support@canifort.com before returning your item. We will provide the return address and guide you through the required steps.
The product must be delivered to our designated return address before any refund is released.
Return Shipping Costs
Customers are responsible for all return shipping costs.
We strongly recommend using a shipping service that includes tracking. CANIFORT is not responsible for returned packages that are lost, delayed, or damaged while being transported back to us.
Original shipping charges are non-refundable.
Refund Processing Time
After your returned product has been received and inspected at our facility, we will process the approved refund without unnecessary delay.
Please allow approximately 2 to 5 business days for the refunded amount to appear through your original payment method. Processing times may vary depending on your bank, credit card issuer, or payment provider.
No Restocking Fees
We do not charge restocking fees for returns or refunds properly completed within the 60-day period, provided that the product is returned to us.
How to Request a Return or Refund
To begin the process, email us at support@canifort.com.
Our customer support team will provide the return address and explain each step required to complete your return.
Do not send a product back before contacting us and receiving return instructions.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, incorrect, or materially different from its description, contact us immediately at support@canifort.com.
Please include:
• Your order number
• A clear explanation of the problem
• Photographs or video showing the product and issue
Once the product has been returned to our facility, we will promptly address the matter by providing either a replacement or a refund, as appropriate.
Contact
For questions concerning returns or refunds, contact us at:
support@canifort.com